Politique de remboursement

1. A cancellation must be made a full 120 hours(5 days) prior to the scheduled event start time.
If the guest cancels between 168 to 120 hours(7 days to 5 days) before the event, a maximum of 50% of the booking fee may be collected by the host as an administrative fee.
It is non-refundable when the cancellation is made less than 120 hours(5 days) before the event.

2. If you pay by credit card or Paypal, we will void your payment authorization and no fees will be charged. If you have paid by bank transfer, we will refund to your bank account in 10 working days.

3. To confirm you have received a refund, we suggest you check your bank statements.

4. Please contact us or your banks if you have encountered any payment issues

5. A reschedule must be made at least 48 hours prior to the event start time. We will charge a 35 CAD/per person handling fee for rescheduling made within 48 hours before the scheduled event start time. It can be paid in cash during the workshop.